IT Support Engineer
New
A
AppfireSoftware
The role is fully remote within Poland, with the option to work from our Warsaw officeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Google WorkspaceSlack
Requirements
- 3+ years of experience providing L1/L2 support via a ticketing system.
- 2+ years of hands-on experience in laptop support, preferably with both Macintosh and Windows OS.
- 1+ years of hands-on experience providing application support for tools such as Google Workspace, Slack, and Zoom.
- Strong written and oral communication skills in English.
- Ability to work effectively within a mature support process.
- Experience in shell scripting, Python, or command line (CLI) tools (preferred).
- Experience with Atlassian products (preferred).
- Experience with public cloud technologies like AWS, GCP, or Azure (preferred).
- 1+ years of hands-on experience as a Linux system administrator (preferred).
- 1+ years of hands-on experience in network administration (preferred).
Responsibilities
- Provide occasional L2 ticket-based support for internal server-based and cloud-based applications.
- Manage employee onboardings, including laptop OS setup, MDM, encryption, and antivirus installations.
- Maintain office network infrastructure and coordinate with ISP teams for resolutions.
- Monitor applications and systems to ensure overall health using alerts and monitoring tools.
- Maintain configurations on routers, firewalls, network switches, and IP telephony.
- Perform installations, configurations, upgrades, and migrations of applications.
- Maintain internal knowledge base (KB) articles for documentation.
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