Quality Improvement Lead
New
I
Included HealthHealthcare Operations
RemoteFull-TimeLead
Salary86,410 - 113,112 USD per year
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Job Details
- Experience
- 3+ years of experience in service quality improvement, healthcare operations, or related fields; 2+ years of experience creating reports, dashboards, and visualizations.
- Required Skills
- Data AnalysisProcess improvement
Requirements
- 3+ years of experience in service quality improvement, healthcare operations, or related fields.
- 2+ years of experience creating reports, dashboards, and visualizations to drive performance improvement.
- Bachelor's degree required.
- Experience in quality improvement frameworks (e.g., Lean, Six Sigma), root cause analysis, and process optimization.
- Experience in healthcare settings.
- Ability to interpret and leverage data to identify trends, test hypotheses, and measure outcomes.
- Strong virtual meeting facilitation skills.
- Proficiency in Google Apps and Mac OS.
- Exceptional organizational and communication skills.
- Ability to influence stakeholders and drive cross-functional collaboration.
Responsibilities
- Interact with and serve as a point of contact for clients, ensuring clear communication and responsiveness to needs.
- Manage and respond to client email aliases, ensuring timely and professional communication.
- Proactively analyze and identify escalation trends to inform process improvements and enhance client confidence.
- Conduct MSAT (Member Satisfaction) trend analysis, ensuring insights drive action and accountability.
- Support Advocate Team in performance management decision-making by providing data-driven insights and recommendations.
- Lead process improvement initiatives, leveraging data insights to enhance service quality and operational efficiency.
- Develop and manage reports on team and pod performance, with a focus on service excellence and member satisfaction.
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