Virtual Care Referral Coordinator

I
Included HealthHealthcare
United StatesContractMiddle
Salary20.72 USD per hour
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Job Details

Required Skills
Google Workspace

Requirements

  • Work experience in a physician's office or medical institution.
  • Exposure to managed care and primary care rules and practices.
  • Proficiency with Google Suite or related software.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to take meticulous notes and document actions taken.
  • Strong critical thinking and creative problem-solving skills.
  • Ability to be self-sufficient and use resources effectively.
  • Ability to multi-task and juggle multiple priorities simultaneously.

Responsibilities

  • Assist members via telephone and messaging to ensure external and internal referrals, imaging orders, and prior authorizations are complete and routed correctly.
  • Support patients with maps, facility locations, and provider contact information.
  • Coordinate medical records and imaging results to ensure availability for external providers and internal review.
  • Assist in the management of electronic medical records and records requests.
  • Assist providers in completing patient forms, such as Medical Opinion and SSI Disability forms.
  • Collaborate with providers, care teams, patient support, and compliance staff.
  • Manage competing priorities in a fast-paced environment.
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20.72 USD per hour
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