Senior Administrator
New
D
Disaster Care CapitalFire and flood restoration
Romania. Philippines. North Macedonia. Bulgaria. Moldova. Hungary, UK business hours, Monday to Friday 8:00 AM - 5:00 PMFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English (C1 or above)
- Experience
- Minimum 2 years
- Required Skills
- Project ManagementData entryCRM
Requirements
- Excellent written and spoken English (C1 or above) for professional communication.
- Minimum 2 years of experience in administration, operations, case management, claims handling, or a senior client-facing coordination role.
- Advanced proficiency with CRM and project management systems (e.g., ClickUp).
- High level of technical aptitude and ability to learn new digital platforms quickly.
- Strong computer skills including proficiency with Outlook or Gmail.
- Exceptional attention to detail and ability to catch errors consistently.
- Strong problem-solving skills and the ability to work independently when processes are unclear.
- Highly organized with the ability to manage multiple tasks simultaneously.
- Fast and accurate data entry skills.
- Ability to remain calm and adapt to shifting priorities under pressure.
- Strong sound judgement and critical thinking capabilities.
Responsibilities
- Manage end-to-end case ownership, from receiving new cases to invoicing and closure.
- Verify case details, policy coverage, and eligibility criteria for new requests.
- Allocate and coordinate jobs among restoration technicians to optimize productivity.
- Review and audit technician reports, challenging inconsistencies to ensure accuracy.
- Act as the primary escalation point for complex or high-value cases.
- Communicate status updates and scope of work to insurers, loss adjusters, and customers.
- Maintain precise records across multiple digital platforms including CRM and insurer portals.
- Track SLA performance and identify operational bottlenecks to improve processes.
- Perform quality control checks on case files and invoices to prevent errors.
- Mentor and train newer team members.
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