Customer Care Specialist (Non Voice)
New
H
HelloConnectBusiness Process Outsourcing
Location: Manila, Manila, Philippines; Work from home – Please note that you will need to visit our BGC office to pick up your equipment.ContractMiddle
SalaryCompetitive Compensation: Beyond the standard package plus language premium.
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Job Details
- Languages
- English C1 level (required for English-speaking agents); German and English C1 level (required for German-speaking agents).
- Required Skills
- Customer service
Requirements
- Experience in customer service, ideally in live chat support.
- Proficiency in working with the Intercom platform.
- Ability to work quickly and handle multiple chats simultaneously.
- Strong problem-solving skills with a proactive and structured approach.
- For English-speaking agents: C1 level fluency in English.
- For German-speaking agents: C1 level fluency in German and English.
- Ability to visit the BGC office to pick up work equipment.
- Commitment to a 6-month project role with a possible extension.
Responsibilities
- Serve as the primary point of contact for customers via live chat.
- Respond to customer inquiries promptly to meet response time and satisfaction SLAs.
- Assist customers with general inquiries, switching processes, invoices, and meter readings.
- Resolve complex cases by collaborating with the 2nd Level Support team.
- Develop a deep understanding of industry products and topics.
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