Customer Service Representative (Non-Voice)
T
Treantly VAE-commerce Support
Philippines, PSTFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer serviceWritten communicationSlackCritical thinking
Requirements
- Previous experience in customer service, chat support, email support, or a similar role
- Excellent written English and strong written communication skills
- Strong attention to detail and accuracy
- Ability to respond quickly while maintaining quality and professionalism
- Comfortable handling multiple customer conversations or tickets at the same time
- Strong problem-solving and critical-thinking skills
- Able to work independently in a remote environment
- Willingness to work assigned shifts as part of a 24/7 support schedule
Responsibilities
- Respond to customer inquiries through live chat and email
- Handle customer questions, concerns, and support requests in a timely and professional manner
- Monitor and manage incoming customer tickets
- Provide accurate information and resolve customer concerns whenever possible
- Escalate issues that require assistance from other teams
- Log and document customer issues and operational concerns in Slack and Monday.com
- Coordinate internal follow-ups for issues such as warehouse or camera checks
- Maintain accurate records of customer interactions and reported issues
- Follow established processes and ensure customer concerns are properly tracked until resolved
- Provide consistent support across assigned shifts to maintain 24/7 customer coverage
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