Client Support Specialist
New
C
Cohere HealthHealthcare Technology
Fully remoteFull-TimeMiddle
Salary$55,000 to $60,000 annually
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Job Details
- Experience
- 2+ years
- Required Skills
- JiraQuality AssuranceZendeskTroubleshootingTechnical support
Requirements
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field (preferred).
- 2+ years of proven experience in providing technical support for healthcare technology products or software applications.
- Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
- Excellent written and verbal communication skills.
- Customer-centric approach with a passion for building long-term relationships.
- Ability to thrive in a fast-paced environment and manage multiple support cases simultaneously.
- Familiarity with ticketing and support systems such as JIRA or Zendesk.
- Understanding of software development and quality assurance processes.
- Certifications in relevant healthcare IT or technical support areas (preferred).
Responsibilities
- Promptly and thoroughly investigate product bugs within assigned timeframes.
- Diagnose and troubleshoot technical issues reported by clients.
- Resolve bugs that fall within the scope of responsibility and document findings.
- Partner with product and technical teams to facilitate rapid resolution of mission-critical bugs.
- Assess and communicate the impact and priority of issues to stakeholders.
- Translate stakeholder needs into actionable directives for technical teams.
- Monitor bugs for trends and proactively suggest process improvements.
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