Client Support Specialist
New
C
Cohere HealthHealthcare Technology
United StatesFull-TimeMiddle
Salary$55,000 to $60,000 annually
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Job Details
- Required Skills
- JiraAnalytical SkillsQuality AssuranceZendeskTroubleshootingTechnical support
Requirements
- 2+ years of proven experience in providing technical support for healthcare technology products or software applications.
- Strong analytical and problem-solving skills to diagnose complex technical issues.
- Excellent written and verbal communication skills.
- Ability to effectively communicate technical concepts to non-technical stakeholders.
- Proficiency in ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk).
- Customer-centric approach with a focus on building long-term relationships.
- Ability to manage multiple support cases simultaneously in a fast-paced environment.
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field (preferred).
- Understanding of software development and quality assurance processes.
- Experience with healthcare IT or relevant technical support certifications (a plus).
Responsibilities
- Promptly and thoroughly investigate product bugs using all available resources.
- Diagnose and troubleshoot technical issues reported by clients.
- Resolve bugs within assigned timeframes and document findings.
- Partner with product and technical teams for rapid resolution of mission-critical bugs.
- Assess and communicate the impact and relative priorities of various issues to stakeholders.
- Translate stakeholder needs into actionable directives for technical teams.
- Monitor bugs for trends and proactively suggest process improvements.
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