Technical Customer Success Manager - WMS
S
ShipHawkLogistics Technology
Remote — United StatesFull-TimeMiddle
Salary75,000 - 95,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- RESTful APIsSaaS
Requirements
- Strong technical aptitude and the ability to quickly become an expert in complex software platforms.
- Experience configuring, administering, implementing, or supporting SaaS platforms in production environments.
- Strong troubleshooting, analytical, and systems-thinking skills.
- Ability to lead technical conversations confidently with customers.
- Ability to translate complex technical concepts into clear, practical guidance.
- Excellent written communication and technical documentation skills.
- Experience collaborating with Product and Engineering teams.
- Understanding of warehouse operations and fulfillment workflows.
- Experience working with WMS, TMS, supply chain, logistics, ecommerce, or fulfillment technology (preferred).
- Experience with ERP systems, EDI, APIs, or system integrations (preferred).
- Bachelor's degree preferred, or equivalent relevant experience.
Responsibilities
- Serve as the primary technical advisor for assigned customer accounts.
- Build trusted relationships with warehouse operators, system administrators, and customer leadership.
- Lead technical troubleshooting sessions, workflow reviews, and optimization calls.
- Translate operational challenges into practical ShipHawk solutions.
- Proactively identify technical risks, configuration improvements, and efficiency opportunities.
- Develop deep expertise across ShipHawk's WMS and TMS solutions.
- Partner with Product and Engineering to investigate and resolve escalated issues.
- Drive adoption of new features and capabilities.
- Contribute solutions and learnings to ShipHawk's internal knowledge base.
View Full Description & ApplyYou'll be redirected to the employer's site
