Customer Success Manager
New
P
ProScore TechnologiesAI Workforce Compliance
United States, CSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementCustomer SuccessSaaSTrainingTroubleshootingClient relationship management
Requirements
- Proven experience in customer success or a similar client-facing role.
- Strong client relationship-building and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to conduct virtual and in-person presentations or training sessions.
- Strong project management and organizational skills to handle multiple priorities.
- Technical proficiency with office software and browser configurations.
- Ability to troubleshoot common client issues and hold technical conversations.
- Proactive, forward-thinking, and problem-solving mindset.
- Experience in SaaS, RegTech, or FinTech industries is preferred.
- Bachelor’s degree is preferred but not required.
Responsibilities
- Become a subject matter expert in ProScore’s AI-powered compliance solutions and industry-specific terminology.
- Guide new clients through onboarding, system setup, and initial training.
- Engage with stakeholders from on-site personnel to C-suite executives to build strong relationships.
- Conduct virtual training sessions and system reviews for client users.
- Manage client projects and implementation of AI-powered compliance tools.
- Identify and develop internal client champions to foster deeper product engagement.
- Oversee administrative tasks including timesheets, invoice preparation, and billing resolution.
- Prepare headcount or performance reports using internal data systems.
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