Bilingual Care Management Support Assistant
New
H
HumanaHealthcare
United States, 11:30 AM–8:00 PM Eastern Standard TimeFull-TimeEntry
Salary43,000 - 56,200 USD per year
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Job Details
- Languages
- English and Spanish
- Experience
- Minimum of 1 year of experience
- Required Skills
- Microsoft Excel
Requirements
- Bilingual proficiency in English and Spanish with the ability to pass language assessments.
- Minimum of 1 year of experience managing high-volume inbound and outbound calls.
- Proven experience meeting productivity, quality, or service performance metrics.
- Experience navigating, documenting, and updating information across multiple platforms.
- Proficiency in Microsoft Word, Excel, Teams, and Outlook.
- Ability to work a scheduled 8-hour shift between 11:30 AM and 8:00 PM EST.
- Must have a dedicated workspace with home internet meeting minimum requirements of 25 Mbps download and 10 Mbps upload.
Responsibilities
- Engage members by phone to encourage participation in care management programs.
- Complete required assessments and questionnaires to identify health risks and care needs.
- Assist members with scheduling doctor’s appointments and connecting with care resources.
- Identify and address barriers to preventive screenings and health-related services.
- Support members in understanding and accessing health benefits.
- Manage inbound and outbound calls in an auto-dialer environment.
- Document member information accurately across multiple platforms.
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