Service Desk Specialist
New
U
UW HealthHealthcare IT
This is a work from home position for WI & IL residents., Wednesday – Friday from 9a – 7:30p and Saturday from 7a – 5pFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Associate's Degree or two years of combination of relevant experience and education
- Required Skills
- MS OfficeTroubleshootingTechnical support
Requirements
- Associate's Degree in Healthcare, Information Technology, Business, or related field
- Two years of combination of relevant experience and education in lieu of degree
- Demonstrated success supporting MS Office applications in a corporate environment
- Demonstrated success working with a ticketing system for technical management support
- Demonstrated success with troubleshooting common IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms
- Demonstrated success in utilizing resources to assist in resolving IT issues
- Demonstrated success in mentoring peers
- Bachelor's Degree or Master’s Degree in Healthcare, Information Technology, Business, or related field (preferred)
- Experience in a health care setting (preferred)
- Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp (preferred)
- ITIL Foundation certification (preferred)
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels
- Troubleshoot and resolve hardware, software, account access, and application-related issues
- Deliver exceptional customer service by communicating clearly, professionally, and empathetically
- Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement
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