Global Security Systems Service Desk Analyst
S
SecuritasPhysical Security
United StatesFull-TimeMiddle
Salary75,000 - 80,000 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- Troubleshooting
Requirements
- 3–5 years of experience in technical support, systems analysis, or security systems service operations.
- Hands-on experience with physical/electronic security hardware (controllers, readers, cameras, cabling, power, mounting).
- Experience with physical security systems like access control and CCTV.
- Proven background in incident management, triage, and issue resolution.
- Strong troubleshooting skills across software, hardware, and network-connected systems.
- Experience working with ticketing systems such as APEX or Jira Service Management.
- Ability to manage multiple concurrent incidents with competing priorities.
- Demonstrated ownership and ability to drive issues to completion.
- Strong written and verbal communication skills with a customer-first mindset.
Responsibilities
- Manage enterprise physical security platforms including access control and video surveillance.
- Act as the central point of coordination for service requests from intake through resolution.
- Perform advanced troubleshooting across software, hardware, and network-connected systems.
- Orchestrate and dispatch field responses for physical security issues when necessary.
- Ensure high availability and operational reliability of global security infrastructure.
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