- Provide on-site technical and mechanic support at various locations for customers.
- Assemble, organize, and maintain all required company reports.
- Communicate openly and professionally with internal and external stakeholders.
- Investigate, identify, and report product issues, including supplier components.
- Recommend courses of action to resolve technical problems.
- Assist with controlled testing of components and installations.
- Stay updated with training on vehicle systems to provide OEM-level support.
- Suggest improvements for technical bulletins and maintenance publications.
- Resolve customer problems or complaints effectively and in a timely manner.
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