Patient Communications Representative
C
CorroHealthHealthcare Revenue Cycle
United States, Monday through Friday 9:00 am to 5:30 pm CST, with one late night required 10:30 am to 7:00 pm CST.Full-TimeEntry
Salary16.5 USD per hour
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Job Details
- Required Skills
- Customer serviceHIPAAData entry
Requirements
- Proficiency with company telephone systems for outbound and inbound calls.
- Ability to perform account research and document findings clearly and accurately.
- Strong communication skills for conveying intricate account information.
- Knowledge of federal and state regulations including FDCPA, HIPAA, FCRA, and Privacy Act.
- Ability to work in a high-paced environment with constant interruptions.
- Capability to perform computer-based work for 6-8 hours daily.
- Willingness to attend and immediately integrate information from ongoing training sessions.
- Ability to lift and move office equipment up to 20 lbs.
Responsibilities
- Communicate with patients regarding the repayment of their medical debt through various channels.
- Achieve assigned goals for resolutions, call quality, and productivity standards.
- Provide customer service to patients resolving medical account balances.
- Profile patients, obtain financial information, and update demographic data on each call.
- Negotiate the best possible payment arrangements.
- Perform account research, document findings, and route accounts through appropriate client workflows.
- Maintain compliance with FDCPA, state regulations, HIPAA, and other privacy acts.
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