Patient Financial Clearance Representative
New
M
Mindpath HealthMental Health Services
United StatesFull-TimeMiddle
Salary18 - 20 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of experience in customer service-related field, insurance verification or general health care experience
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- 2+ years of experience in customer service, insurance verification, or healthcare.
- Strong understanding of insurance benefits (copays, coinsurance, deductibles).
- Basic proficiency with Microsoft Office (Outlook, Excel, Word).
- Strong interpersonal and diplomatic communication skills.
- Ability to work independently and as part of a team.
- Proven critical thinking and troubleshooting techniques.
- Ability to prioritize multiple tasks and meet deadlines.
- Call center experience (strongly preferred).
- Ability to handle telephone work with courtesy and tact.
Responsibilities
- Verify In Network and Out of Network mental health eligibility, benefits, and authorization requirements via phone, portal, or fax.
- Contact patients to complete verification processes or counsel on financial options when benefits are unavailable.
- Explain copays, coinsurance, deductibles, and out-of-pocket limitations to patients.
- Coordinate with front office, billing, and intake teams to resolve insurance issues and correct data errors.
- Verify coverage for existing patients when insurance plans change.
- Address insurance and demographic issues with patients.
- Prioritize tasks in a fast-paced environment and support co-workers.
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