Patient Communications Representative
J
JobgetherHealthcare Revenue Cycle
Based in the United States, Monday through Friday from 9:00 a.m. to 5:30 p.m. CST, with one late shift from 10:30 a.m. to 7:00 p.m. CST each week.Full-TimeEntry
Salary16.5 USD per hour
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Job Details
- Required Skills
- Customer serviceHIPAAData entry
Requirements
- Previous experience in customer service, healthcare revenue cycle, medical collections, accounts receivable, or call center operations is beneficial.
- Strong verbal and written communication skills with the ability to explain sensitive information clearly.
- Demonstrated ability to listen actively and provide appropriate account solutions.
- Comfortable discussing financial information and negotiating payment arrangements.
- Strong attention to detail for account research and accurate documentation.
- Ability to work toward measurable productivity and quality targets.
- Ability to handle confidential information responsibly in compliance with privacy regulations.
- Knowledge of healthcare collections and regulations (HIPAA, FDCPA, FCRA) or willingness to learn.
- Proficient in using telephone systems, computers, and multiple applications.
- Ability to work independently in a remote environment.
- Willingness to participate in ongoing training and adapt to changing procedures.
- Must be available Monday through Friday 9:00 a.m. to 5:30 p.m. CST, with one weekly shift from 10:30 a.m. to 7:00 p.m. CST.
Responsibilities
- Communicate professionally with patients regarding medical account balances, repayment options, and outstanding obligations via telephone, email, chat, and text.
- Provide high-quality customer service by resolving account issues and explaining complex account information clearly.
- Profile patients and accurately collect/update demographic and financial information.
- Research patient accounts, document findings, and route accounts through appropriate workflows.
- Negotiate payment arrangements while working toward assigned resolution and productivity objectives.
- Handle outbound and inbound calls effectively using company telephone systems.
- Maintain complete and accurate documentation of all patient contacts and research.
- Ensure compliance with HIPAA, FDCPA, FCRA, the Privacy Act, and relevant state regulations.
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