Sr. Solution Consultant, Platform
New
J
JobgetherContact Center Technology
USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–7 years in artificial intelligence and data science; 10+ years with contact center operations
- Required Skills
- Artificial IntelligenceCloud ComputingGCPMachine LearningMicrosoft AzureSnowflakeAmazon Web ServicesData science
Requirements
- Bachelor’s degree or equivalent professional experience.
- 5–7 years of experience in artificial intelligence and data science or closely related fields.
- 10+ years of in-depth experience with contact center operations, either within a technology vendor environment or through hands-on implementation.
- Strong understanding of AI, machine learning, data science, and enterprise data ecosystems.
- Demonstrated ability to communicate effectively and build trusted relationships with C-suite and other senior executive stakeholders.
- Strong executive presence and presentation skills.
- Proven ability to influence and lead internal stakeholders across sales, product, solutions, services, marketing, and customer success functions.
- Working knowledge of enterprise data ecosystems, including CRM, CDP, ERP, data lakes, and data warehouses.
- Strong architectural knowledge of modern cloud and data platforms, particularly Amazon Web Services, Google Cloud, Microsoft Azure, and Snowflake.
- Ability to work collaboratively across functions while independently driving strategic initiatives.
- Willingness and ability to travel approximately 30–50% of the time.
Responsibilities
- Serve as the lead technical subject-matter expert for CX automation solutions, engaging C-suite executives and demonstrating how AI, data, and automation can increase operational capacity.
- Establish and nurture senior-level customer relationships, becoming a trusted strategic advisor.
- Lead ongoing ROI discussions with strategic accounts, connecting platform capabilities to measurable business outcomes.
- Develop and maintain deep expertise in machine learning, artificial intelligence, data science, and enterprise data technologies.
- Present data and analytics capabilities to senior IT, data science, and technology leaders.
- Identify whitespace and expansion opportunities within customer accounts and collaborate with Customer Success and Sales teams.
- Develop and deliver compelling content that explains the value of AI-powered customer experience automation.
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