Director, Renewals
New
J
JobgetherCybersecurity B2B SaaS
United StatesFull-TimeDirector
SalaryBase salary range of $210,800–$248,000 USD, depending on skills, experience, qualifications, and geographic location.
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Job Details
- Experience
- 10+ years of experience in renewals, post-sales, account management, or a related function within a B2B SaaS environment, including preferably 4+ years of direct people management.
- Required Skills
- CybersecurityData AnalysisSalesforceCustomer SuccessAccount Management
Requirements
- 10+ years of experience in renewals, post-sales, account management, or a related function within a B2B SaaS environment.
- Preferably 4+ years of direct people management experience.
- Demonstrated track record of improving gross retention and forecast accuracy.
- Proven experience building or significantly maturing a renewals organization, including processes and playbooks.
- Strong executive presence and ability to lead high-stakes customer negotiations.
- Strong quantitative and operational judgment.
- Fluency in renewal forecasting, retention economics, and customer management systems such as Salesforce and Gainsight.
- Hands-on experience building or implementing AI-powered tools for post-sales processes.
- Experience in cybersecurity or highly regulated SaaS is a plus.
- Experience managing high-volume renewal environments or large renewal books is desirable.
- Exposure to international or multi-regional contract management is an advantage.
Responsibilities
- Own the global renewals strategy and operating model, defining renewal motions, customer segmentation, playbooks, systems, and operating cadences.
- Lead, mentor, and develop a high-performing team of Renewal Managers and Specialists.
- Manage the complete renewal lifecycle from early engagement through negotiation and contract execution.
- Establish a data-driven approach to monitoring pipeline health, retention, and churn.
- Build and improve forecasting models for renewal bookings, churn, retention, and NARR.
- Partner with Customer Success, Sales, Operations, and Finance to drive expansion and integrated renewal motions.
- Manage high-visibility renewals and escalations.
- Operationalize AI-enabled tools to improve renewal efficiency and forecasting.
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