Director, Renewals
New
A
Abnormal AICybersecurity SaaS
Remote - USAFull-TimeDirector
Salary$210,800 — $248,000 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years of experience in renewals, post-sales, or account management; 4+ years managing direct reports
- Required Skills
- CybersecuritySalesforceAccount Management
Requirements
- 10+ years of experience in renewals, post-sales, or account management within a B2B SaaS environment.
- 4+ years managing direct reports.
- Proven track of owning gross retention as a top-line commitment at scale, with demonstrable improvement in retention and forecast accuracy across a full function.
- Experience building or substantially maturing a renewals function: motion design, segmentation, playbooks, tooling, and the operating cadence behind them.
- Executive presence and influence: able to shape strategy with C-level internal peers and lead the highest-stakes customer negotiations.
- Strong quantitative and operational judgment: fluent in the forecasting models, retention economics, and systems (Salesforce, Gainsight) that run a modern renewals org.
- Strong communication and leadership skills with the ability to develop, motivate and retain a team.
- Strategic thinker who can improve and scale processes in a dynamic, high-growth environment.
- Experience building and operationalizing AI tools to improve renewals and post sales processes.
Responsibilities
- Own Abnormal's renewals strategy and operating model end to end: define the renewal motion, the segmentation approach, the playbooks, and the systems that enable the function to scale ahead with company growth.
- Lead, mentor, and develop a high-performing team of Renewal Managers/Specialists, setting clear goals and KPIs for renewal bookings, gross renewal retention, Upsell, and forecast accuracy.
- Manage and improve the full renewal lifecycle: engage early, negotiate terms, secure commitments, and collaborate with cross-functional teams (Customer Success, Sales, Ops, Finance) to ensure contract execution.
- Drive a data-driven renewal process: monitor pipeline health, identify at-risk accounts, implement preservation strategies, and report on renewal metrics (retention rates, forecast variance, etc.).
- Partner with Customer Success and Sales to identify expansion opportunities during renewal engagements and align on a joint renewal-and-expand motion.
- Develop and mature forecasting models for renewal bookings, churn, and NARR, presenting updates to senior leadership and driving improvements in predictability.
- Manage escalations and high-visibility renewal situations; support Renewal Managers/Specialists in complex negotiations or large-scale renewals.
- Stay current with SaaS licensing, pricing models, contract terms, and market trends in the email security / cybersecurity industry to ensure competitiveness and contract health.
View Full Description & ApplyYou'll be redirected to the employer's site
