Office Support Dispatch Specialist (Night Shift)
New
J
JobgetherEmergency Medical Services
Based in the United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Two or more years of dispatch experience desirable
- Required Skills
- Data entry
Requirements
- High school diploma or equivalent.
- Valid driver's license.
- Previous experience as a dispatcher (two or more years preferred).
- Experience as a medical provider (EMT, Paramedic, Clinical Associate, Medical Assistant, or Registered Nurse) preferred.
- Experience working within the EMS industry highly desirable.
- Certified Dispatcher credentials preferred.
- Experience using Computer Aided Dispatch systems (e.g., Zoll, Zuercher) is advantageous.
- Knowledge or experience in EMS billing, coding, and compliance is preferred.
- Strong verbal and written communication skills.
- Comfortable using computer systems and technology for dispatch and documentation.
- Exceptional organizational skills and attention to detail.
- Ability to work independently during the night shift.
Responsibilities
- Process and coordinate requests for non-emergency patient transportation, ensuring appropriate resources are assigned to meet patient and facility needs.
- Review available information to help establish medical necessity and coordinate required pre-approvals when applicable.
- Assist healthcare facilities and providers with Physician Certification Statement (PCS) completion and compliance requirements.
- Use Computer Aided Dispatch (CAD) systems to accurately enter call information, assign assets, and manage transport activity efficiently.
- Monitor the location of ground assets to maintain accurate tracking and ensure transportation resources are available when needed.
- Coordinate with mutual aid agencies and other operational partners to address transport requirements and maintain service continuity.
- Answer incoming calls and provide professional, responsive, and compassionate customer service to patients, facilities, crews, and other stakeholders.
- Ensure transportation paperwork, crew feedback, and related documentation are completed accurately and in accordance with established processes.
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