Customer Service Assistant PT
New
J
JobgetherLibrary Services
Based in the United StatesPart-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Bilingual proficiency in Spanish or Vietnamese is preferred.
- Experience
- One year of college, or an equivalent combination of education and experience. One year of customer service experience in a bookstore, library, or comparable environment.
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- One year of college or equivalent education/experience.
- One year of customer service experience in a library, bookstore, or comparable environment.
- Familiarity with information-finding strategies, online catalogs, and research databases.
- Knowledge of library material organization, including the Dewey Decimal System.
- Proficiency with Windows-based software, word-processing, and spreadsheet applications.
- Ability to perform basic arithmetic, manage cash registers, and balance accounts.
- Strong interpersonal skills and the ability to build rapport with patrons.
- Ability to lift up to 50 lbs, push/pull up to 300 lbs, and move items up to 75 lbs.
- Ability to complete a criminal background check and health performance evaluation.
- Bilingual proficiency in Spanish or Vietnamese is preferred.
Responsibilities
- Assist patrons with information and reading needs using reference and reader advisory techniques.
- Help customers locate information through print resources, online catalogs, and electronic databases.
- Manage patron accounts, circulation policies, and standard data entry using automated systems.
- Collect fines and fees while accurately balancing cash transactions.
- Shelve materials using the Dewey Decimal classification system and maintain collections.
- Use Windows-based software and office applications for daily library operations.
- Handle confidential patron records with discretion and privacy.
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