Junior Tech Support Specialist
New
A
Access SoftekBanking technology
Remote (EU), Rotational shifts 10 AM – 10 PM (EST) and 10 PM – 10 AM (EST)Full-TimeEntry
SalaryCompetitive salary
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Job Details
- Languages
- Excellent written and spoken English
- Required Skills
- Project ManagementAndroidiOSTroubleshootingTechnical support
Requirements
- Excellent written and spoken English.
- Ability to establish good working relationships with customers.
- Solid troubleshooting ability.
- Ability to learn technical skills quickly.
- In-depth learning and understanding of mobile and online banking products.
- Coordination with developers to investigate and diagnose issues.
- Ability to manage a dynamic workload with concurrent tasks.
- Experience in banking live-chat (huge asset).
- Experience in technical support.
- Experience with Dialogflow.
- Experience with mobile phone platforms (iOS and Android).
- Project management experience.
Responsibilities
- Understand banking software and apps in-depth.
- Coordinate with software technicians, technical support, and developers as needed.
- Examine technical logs to troubleshoot and resolve issues encountered during 24/7 client support projects.
- Handle technical processes and explain them to non-technical users.
- Manage, monitor, and improve the quality of the tech support process.
- Work directly with end-users through live-chat.
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