Product Support Specialist
H
HuntressCybersecurity
Location: Remote IREFull-TimeMiddle
Salary€32,000 to €42,000 base, plus bonus and equity.
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Job Details
- Required Skills
- Technical supportCustomer support
Requirements
- Ability to adapt and pivot quickly in a hypergrowth environment
- Highly collaborative mindset and team-player mentality
- Disciplined approach with systematic problem-solving skills
- Practical experience supporting Microsoft Windows Operating Systems
- Familiarity with Windows internals (services, registry) and troubleshooting common issues
- Practical experience with macOS directory structures, services, and troubleshooting
- Experience configuring antivirus products and troubleshooting software interactions
- Familiarity with system configuration/management tools such as GPO, RMMs, and SCCM
Responsibilities
- Provide initial partner support and convey resolutions to customers
- Walk customers through problem-solving processes and provide assistance
- Assess customer issues and properly escalate incidents as needed
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customer expectations
- Recommend changes to internal and customer-facing documentation where needed
- Continually grow your knowledge of internal procedures, the Huntress product, and customer environments
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