- Understand banking software and apps in-depth.
- Coordinate with software technicians, technical support, and developers as needed.
- Examine technical logs to troubleshoot and resolve issues encountered during 24/7 client support projects.
- Handle technical processes and explain them to non-technical users.
- Manage, monitor, and improve the quality of the tech support process.
- Work directly with end-users through live-chat.
Project ManagementAndroidTroubleshooting+2 more