Customer Service Associate, Ecom
New
N
Nordic NaturalsHealth and wellness
Location: Watsonville, CA; Location - Remote, Must work modified hours to accommodate east coast / west coast customers by starting at 6:00 a.m. or finishing at 6:00 p.m.Full-TimeEntry
Salary20 - 22 USD per hour
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Job Details
- Languages
- Bilingual (Fluent in both written and verbal communications in English/Spanish)
- Experience
- Six months to one year related experience
- Required Skills
- ShopifyMS OfficeCustomer serviceZendesk
Requirements
- Six months to one year of related experience.
- Fluent in both written and verbal English and Spanish.
- Proficiency with MS Office, Zendesk, and Shopify.
- Experience managing customer interactions via phone, email, and chat.
- Ability to prioritize work to meet performance KPIs.
- Strong attention to detail for accurate order entry.
- Self-motivated with the ability to work independently.
- Willingness to learn health and wellness product lines.
Responsibilities
- Respond to customer inquiries in a professional, cordial and timely manner via email, phones and chat.
- Resolve product or service issues by determining the cause, selecting the best solution, and expediting corrections.
- Share product knowledge and assist with product selection.
- Resolve billing and technical issues and provide order status information.
- Assist customers with subscription, tracking and account management.
- Adhere to company policies on pricing, shipping, and discounts.
- Work modified hours to accommodate east coast and west coast customers.
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