Customer Service and Support Associate
New
J
JobgetherHealthcare Technology, SaaS
Based in United States, collaborate effectively across different time zonesFull-TimeMiddle
Salary$18–$20 USD per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceJiraZendeskCRMCustomer support
Requirements
- 2+ years of experience in Customer Support, Customer Operations, Account Services, or Billing Operations.
- Proven experience managing high-volume customer inquiries in a fast-paced environment.
- Excellent written and verbal communication skills.
- Strong analytical and research skills with an ability to work independently.
- Demonstrated customer-first mindset with a sense of ownership.
- Excellent time-management and organizational skills.
- Experience working with CRM, ticketing, or customer-support platforms.
- Ability to work effectively with multiple internal teams.
- Comfortable working against SLAs and productivity targets.
- Proficiency in learning new software and operational tools.
- Experience in healthcare technology or SaaS environments is preferred.
- Familiarity with Salesforce, Zendesk, Intercom, or Jira is preferred.
Responsibilities
- Serve as a primary contact for non-technical customer inquiries through email, ticketing systems, phone, and chat.
- Manage assigned queues to meet established SLAs, response-time expectations, and quality standards.
- Take responsibility for customer requests from initial intake through resolution.
- Maintain detailed records of interactions, billing requests, and resolutions within CRM systems.
- Partner with cross-functional teams to coordinate solutions requiring shared ownership.
- Identify recurring customer issues and process gaps to share actionable insights with leadership.
- Contribute to internal documentation, playbooks, and knowledge articles.
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