Customer Support Specialist
New
T
Trilogy FederalOperations / IT
The position is remote but requires onsite training, so only candidates in the D.C. Metro Area will be considered., ETContractMiddle
Salary20 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- At least 4 years of professional office-based work.
- Required Skills
- Customer support
Requirements
- Bilingual communication skills; fluent in English and Spanish (written and spoken).
- High School Diploma or Equivalent.
- At least 4 years of professional office-based work.
- Ability to work a 4-hour shift daily for approximately 6.5 months.
- Excellent verbal and written communication skills.
- Ability to speak effectively and warmly to Veterans from a variety of backgrounds.
- Understanding or experience working with VA strongly desired.
Responsibilities
- Answer/respond to phone calls and emails from next-of-kin with questions regarding VA surveys.
- Deliver best-in-class customer service support on behalf of Trilogy.
- Troubleshoot issues and provide answers related to the surveys for speedy resolution.
- Use provided training materials to correctly answer questions.
- Determine whether a call should be escalated, as appropriate, if unable to resolve directly.
- Ensure total compliance with all company policies and government regulations.
- Maintain required documentation.
- Perform other related duties as required by management.
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