Program Manager, Voice of the Member
New
C
ChimeFinancial Technology
#LI-RemoteFull-TimeMiddle
Salary$105,000.00 and up to $145,000.00
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- Product ManagementData analytics
Requirements
- 4+ years of experience in consulting, product management, product operations, strategy & operations, user research, customer insights, or analytics.
- Track record of turning complex information into clear, compelling narratives for diverse audiences.
- Strong analytical instincts with both quantitative and qualitative data.
- High degree of curiosity, ownership, and self-motivation with experience solving ambiguous problems.
- Experience using AI tools to investigate problems or automate workflows.
- Excellent written and verbal communication skills with ability to influence senior leadership.
- Ability to tailor messages for stakeholders ranging from individual contributors to executives.
Responsibilities
- Investigate sources of member frustration and delight using feedback, support conversations, social channels, app reviews, and operational data.
- Build and evolve tools, automations, and AI-enabled workflows to improve accessibility and actionability of member insights.
- Identify opportunities to improve manual analysis and reporting through automation and experimentation.
- Turn complex findings into clear, compelling narratives for product teams and executive leadership.
- Lead deep-dive analyses on member experience topics to identify root causes and quantify impact.
- Shape and deliver company-wide sentiment readouts to maintain connection with member experiences.
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