Call Center Representative
L
Lap of LoveVeterinary Care
United StatesFull-TimeEntry
Salary16 USD per hour
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Job Details
- Required Skills
- Customer service
Requirements
- Experience in high call volume, customer service, or call center environments.
- Must have a hard-wired Ethernet connection (Satellite and 4G/5G hotspots not supported).
- Proficiency with Gmail, Google Calendar, Google Maps, Five9, and Zoom.
- Ability to quickly learn custom software programs.
- Previous experience in a work-from-home environment or working with minimal peer interactions.
- High attention to detail and ability to adapt to new processes.
- Must be able to sit for extended periods of time.
- Must be able to lift up to 15 pounds.
- Ability to work a flexible schedule including nights, weekends, and holidays.
- Must attend a mandatory multi-week intensive training program at the start of employment.
Responsibilities
- Guide emotional conversations in a calm and peaceful manner regarding end-of-life care, quality-of-life care, and behavioral challenges.
- Engage in positive, compassionate interactions with pet families.
- Answer a high volume of customer service calls in a remote environment.
- Gather and accurately document pet medical information.
- Schedule appointments effectively while meeting productivity and quality standards.
- Demonstrate dependability, flexibility, and ownership by adhering to shift schedules and deadlines.
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