Customer Success Advocate
New
C
ClearStarBackground Screening
United States, 11 am - 8 pm ET Monday - FridayFull-TimeMiddle
Salary$35,000–$38,000 annually
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Job Details
- Experience
- 1–2 years
- Required Skills
- Microsoft Office SuiteCustomer serviceZendeskTechnical supportCRM
Requirements
- 1–2 years of client service, support, or helpdesk experience in a technology-driven environment.
- Ability to work 11 am - 8 pm ET Monday - Friday.
- Associate’s degree or higher preferred; equivalent combination of education and experience considered.
- Familiarity with CRM and ticketing systems (Zendesk preferred).
- Proficiency with Microsoft Office Suite and web-based collaboration tools.
- Strong written and verbal communication skills.
- Ability to explain technical concepts to non-technical audiences.
- Reliable high-speed internet (cable or fiber preferred, 75 Mbps download / 10 Mbps upload minimum).
- Dedicated home office space that is quiet, secure, and free of distractions.
- Physical U.S. address required for equipment delivery.
Responsibilities
- Provide front-line support to clients via phone, email, and live chat regarding company platforms.
- Troubleshoot client issues and deliver actionable technical solutions.
- Document all case activity accurately using Zendesk CRM.
- Conduct virtual demos and training sessions via MS Teams.
- Collaborate with internal technical and account management teams to ensure accurate client configurations.
- Participate in system testing and quality assurance for new features and platform updates.
- Contribute to knowledge base development and internal process improvements.
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