Technical Support Representative, Tier 1
New
T
TurnitinEducation Technology
Philippines, Weekend work and early/late hours requiredFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Fluent spoken/written English
- Required Skills
- Microsoft OfficeLinuxSaaSTechnical supportCustomer support
Requirements
- Bachelor’s degree or experience working in a customer support role.
- Fluent spoken/written English.
- Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
- Excellent computer skills.
- Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux).
- Good understanding of Microsoft Office products.
- Excellent planning and organizational skills.
- Ability to work with sensitive and confidential material and possess excellent judgment.
- Weekend work and early/late hours required.
- Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L (Desirable).
- Broad understanding of web technologies and Software as a Service (SaaS) (Desirable).
Responsibilities
- Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
- Coordinate closely with Engineering and Product Management on all product issues & releases.
- Develop positive customer and cultural relations.
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
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