Senior Technical Support Specialist
New
A
airSlateSaaS
Manila / PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- RESTful APIsTechnical supportCRM
Requirements
- Bachelor's degree or equivalent practical experience
- 3+ years in B2B SaaS support
- Minimum 2 years experience with enterprise / Tier 1 accounts
- Fluent, professional level English for written and verbal client communication
- Familiarity with APIs and integrations
- Experience with SaaS platforms
- Proficiency with Intercom or similar CRM preferred
- Strong communication and client management skills
- Ability to run enterprise calls independently
Responsibilities
- Handle complex web support cases for enterprise and sales-assisted accounts
- Lead and participate in client calls with Tier 1 accounts independently
- Collaborate with GTM team (Sales, CSM) on escalated enterprise issues
- Identify, document, and escalate product bugs and feature requests to engineering and product team
- Investigate and troubleshoot technical issues related to SignNow web platform, integrations, and workflows
- Ensure timely follow-up and resolution on all assigned cases within SLA requirements
- Maintain clear and professional written communication with customers throughout the full case lifecycle
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