Technical Support
New
S
Scale-X SolutionsElectrical Industry
REMOTE/WFH PHILIPPINES, Day shiftFull-TimeMiddle
Salary10 AUD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English (AUS)
- Required Skills
- Quality AssuranceHubSpotTroubleshootingTechnical supportCustomer support
Requirements
- Exceptional verbal and written English (AUS) communication skills.
- Strong technical aptitude and ability to guide clients through processes over the phone.
- High level of attention to detail for auditing safety and quality documentation.
- Patient and professional manner when handling customer support enquiries.
- Proficiency in HubSpot is highly desirable.
- Proficiency in Simpro is highly desirable.
Responsibilities
- Manage incoming technical support calls and emails for the electrical industry.
- Troubleshoot common product issues such as Wi-Fi disconnections, inverter resets, and monitoring app setup.
- Access and update client records in HubSpot and Simpro to provide tailored advice.
- Perform desktop safety audits by reviewing Job Safety Analysis (JSA) submissions.
- Audit installation photos in Simpro to verify technical standards and workmanship.
- Log and track warranty claims to resolution via HubSpot.
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