Member Support Specialist
New
J
JobgetherHealthcare
Remote work arrangement within the United States, 9:00 a.m.–1:00 p.m. ETPart-TimeEntry
Salary21 - 23 USD per hour
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Job Details
- Experience
- At least 1 year of professional experience working in a healthcare environment
- Required Skills
- SalesforceCustomer service
Requirements
- At least 1 year of professional experience in a healthcare environment.
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Demonstrated ability to troubleshoot issues and identify solutions.
- Comfortable learning and navigating multiple software platforms simultaneously.
- Strong organizational and multitasking skills.
- Ability to work independently and reliably in a remote environment.
- Availability to work the schedule of 9:00 a.m.–1:00 p.m. ET, Monday–Friday.
- Behavioral healthcare experience preferred.
- Experience supporting individuals with SUD/OUD preferred.
- Bachelor’s degree preferred.
- Familiarity with managed care processes and health insurance preferred.
Responsibilities
- Manage inbound calls and inquiries, providing accurate, timely, and professional resolution to non-clinical member needs.
- Apply a one-call resolution approach whenever possible, taking ownership of requests from initial contact through resolution.
- Identify, troubleshoot, and resolve complex member issues, collaborating with internal teams or escalating when appropriate.
- Communicate clearly and empathetically with community members, colleagues, and stakeholders.
- Navigate multiple digital platforms including G-Suite, Salesforce, Vonage, Athena, Monday, and OpsHub.
- Maintain reliable, secure internet connectivity and a quiet workspace for member interactions.
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