Technical Writer
E
EULERB2B SaaS
Worldwide, Must accommodate US working hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- ConfluenceNotion
Requirements
- 3+ years of experience in technical writing for a B2B SaaS product.
- Exceptional written English skills with the ability to simplify complex concepts.
- Proven experience building and maintaining a help center or knowledge base from scratch.
- Ability to work closely with engineers and product managers to accurately document technical features.
- Proficiency with documentation tools such as Notion, Intercom Articles, Confluence, or similar platforms.
- Strong attention to detail and a process-driven approach to content organization.
- Consultative mindset with the ability to gather requirements through user and internal team engagement.
Responsibilities
- Build and maintain Euler's help center, including product documentation, how-to guides, FAQs, and release notes.
- Write clear, user-friendly documentation for new features and product updates in collaboration with Product and Engineering teams.
- Develop and maintain API documentation and technical integration guides for customers and partners.
- Create internal documentation such as onboarding playbooks, process guides, and training materials for CS and Support.
- Establish and maintain a documentation style guide and consistent content standards.
- Audit and improve existing documentation for accuracy, clarity, and completeness.
- Partner with the Support team to proactively identify and address knowledge gaps.
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