Enterprise Client Success Manager
New
C
ClassWalletFinancial Technology
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 years in an Enterprise CSM role
- Required Skills
- Project ManagementNegotiationCRM
Requirements
- 2 years of experience in an Enterprise CSM role.
- Experience in a state or local government capacity is preferred.
- Demonstrated experience reaching and exceeding goals.
- Outstanding written and oral communication skills.
- Strong online and in-person presentation skills.
- Superior business, process management, and negotiation skills.
- Ability to build relationships with industry associations and influential contacts.
- Ability to use CRM and sales automation tools.
- Willingness to travel (estimated 10-20%).
- PMP Certification preferred.
Responsibilities
- Serve as the single point of contact for inbound requests from assigned clients.
- Advocate internally to manage contractual obligations and client expectations.
- Maximize the value clients receive from ClassWallet solutions.
- Facilitate the achievement of client desired outcomes.
- Drive product adoption and contract renewal.
- Identify expansion and new business opportunities.
- Build client retention and satisfaction through relationship management.
- Use success metrics and data to determine action plans.
- Collaborate with internal teams including Sales, Product, Marketing, Professional Services, and Support.
- Set and reset expectations internally and externally.
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