Manager, Enterprise Client Success
New
D
DynatronB2B SaaS / Automotive
United StatesFull-TimeManager
SalaryBase Salary: $120,000 - $140,000/yr; Variable Compensation: $40,000 - $50,000/yr
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Job Details
- Experience
- 8+ years in Customer Success, Enterprise Account Management, or Strategic Accounts; 3+ years leading and developing teams.
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSCRM
Requirements
- 8+ years of experience in Customer Success, Enterprise Account Management, or Strategic Accounts.
- 3+ years of experience directly leading and developing customer-facing teams.
- Proven success improving GRR, NRR, and customer health metrics.
- Demonstrated experience managing large, complex enterprise customers with multiple stakeholders.
- Strong analytical mindset with experience using data to drive strategy and decision-making.
- Hands-on experience with CRM and Customer Success platforms such as Salesforce, Gainsight, or ChurnZero.
- Strong business acumen with experience developing account strategies for retention and expansion.
- Exceptional communication and presentation skills with executive presence.
- Ability to navigate complex escalations and commercial renewals.
Responsibilities
- Own GRR and NRR performance across the enterprise customer portfolio.
- Develop and execute strategies to increase retention, product adoption, and expansion.
- Establish account health, risk, and engagement indicators for proactive management.
- Design scalable, repeatable processes across the enterprise customer lifecycle.
- Lead, coach, and develop a high-performing Enterprise Client Success team.
- Monitor KPIs to drive data-informed account strategies and business decisions.
- Optimize CRM workflows and reporting to improve operational efficiency.
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