Enterprise Customer Success Manager - Public Sector
New
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SamsaraIoT, SaaS
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.Full-TimeSenior
Salary$97,877.50 — $131,600 USD
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Job Details
- Experience
- 3+ years
- Required Skills
- IoTProblem SolvingStakeholder managementCustomer SuccessAccount Management
Requirements
- 3+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience is preferred.
- Experience supporting or working with technical products.
- Strong priority management and high emotional intelligence.
- Solutions-oriented with proven problem-solving skills.
- Proven track record of building trust with diverse stakeholders including executives and technical leadership.
- Ability to thrive in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Experience serving and supporting large-scale solutions for Public Sector organizations is a plus.
Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of operations using the IoT platform.
- Compose joint success plans outlining objectives, metrics, and timelines.
- Orchestrate executive business reviews with customer decision-makers and company leadership.
- Conduct workshops to recommend workflow changes based on current operations.
- Explain platform capabilities to diverse customers including utilities, transportation, and public sector entities.
- Serve as a mentor to the wider Customer Success and Support teams.
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