Enterprise Customer Success Manager - Public Sector
New
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SamsaraIoT, SaaS
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.Full-TimeSenior
Salary$97,877.50 — $131,600 USD
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Job Details
- Experience
- 3+ years
- Required Skills
- IoTProblem SolvingStakeholder managementCustomer SuccessAccount Management
Requirements
- 3+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders
- Bachelor’s degree from a 4-year institution
- Strong priority management and high emotional intelligence
- Passion for taking initiative and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, timelines, and barriers to achieving business value
- Orchestrate executive business reviews with our customers’ decision makers and our executive leadership
- Conduct workshops with customers to understand their current operations and recommend workflow changes
- Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types
- Serve as a mentor to the wider Customer Success and Support teams
- Champion, role model, and embed Samsara’s cultural principles
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