Customer Service Projects Lead
J
JobgetherOperations, Project Management
BrazilFull-TimeLead
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English (mandatory), Spanish (advantage)
- Experience
- 5–8+ years
- Required Skills
- Project ManagementData AnalysisSalesforceSAPMicrosoft ExcelPowerPoint
Requirements
- Bachelor’s degree in Business, Finance, Engineering, or a related discipline (master’s degree is an advantage).
- 5–8+ years of experience in Order-to-Cash, Customer Service Operations, Finance, Process Improvement, or a related field.
- Proven experience leading cross-functional technology deployment, adoption, improvement, or transformation initiatives within a global environment.
- Strong analytical capabilities, with the ability to turn data and complex information into actionable business solutions.
- Experience collaborating with international and cross-functional teams to drive technology adoption and process improvements.
- Advanced proficiency in Excel and PowerPoint.
- Experience with SAP, Salesforce/SFDC, or comparable ERP and business systems.
- Familiarity with automation, artificial intelligence, and digital tools designed to improve operational efficiency and customer experience.
- Strong problem-solving, structured thinking, and project management capabilities.
- Ability to work independently with a high degree of ownership, accountability, and focus on execution.
- Excellent communication and presentation skills, with confidence influencing and challenging senior stakeholders.
- Fluent English is mandatory; Spanish is considered an advantage.
Responsibilities
- Lead regional and global technology deployment, adoption, and operational improvement initiatives across Order-to-Cash and Customer Service processes.
- Structure and manage projects end to end, from diagnosis and scope definition through execution, adoption, performance tracking, and delivery of measurable results.
- Support initiatives designed to improve billing quality, increase invoice accuracy, and reduce disputes through process and technology enhancements.
- Coordinate cross-functional stakeholders across Customer Service, Finance, Accounts Receivable, Commercial, Supply Chain, and IT to ensure alignment and effective execution.
- Drive the implementation, rollout, and adoption of digital tools including Palantir, Salesforce Case Management, Email Management, and Five9.
- Identify opportunities to simplify, standardize, automate, and continuously improve processes and customer experience.
- Analyze complex datasets and translate findings into practical recommendations, dashboards, KPIs, and executive-level presentations.
- Present project progress, insights, risks, and recommendations to senior leadership and other key stakeholders.
View Full Description & ApplyYou'll be redirected to the employer's site
