Customer Support Coordinator
B
Bilgewater GroupResearch and Development
United StatesFull-TimeJunior
Salary18 - 24 USD per hour
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Job Details
- Languages
- Bilingual English/Spanish skills (nice to have)
- Required Skills
- Customer serviceWritten communicationVerbal communicationCRM
Requirements
- Previous customer service, support, coordination, or administrative experience
- Strong written and verbal communication skills
- Good organization and follow-up skills
- Customer-focused and professional approach
- Comfortable managing multiple requests at once
- Basic computer skills and ability to learn new systems
- Comfortable working independently in a remote environment
- Reliable internet connection and suitable workspace
Responsibilities
- Respond to customer questions and service requests
- Track and coordinate open customer issues
- Work with internal teams to resolve requests
- Follow up with customers and provide updates
- Maintain accurate customer records and support notes
- Identify recurring issues and share customer feedback
- Help maintain a consistent, positive customer experience
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