Customer Reimbursement Coordinator
New
J
JobgetherHealthcare Reimbursement
Fully remote within the United States.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 4 years of experience
- Required Skills
- Customer service
Requirements
- Associate’s degree in business, healthcare administration, or related field (bachelor’s preferred).
- At least 4 years of experience in customer service, healthcare reimbursement, insurance, or billing.
- Strong understanding of healthcare reimbursement processes, insurance benefits, and claims.
- Experience with reimbursement management systems and customer support software.
- Proficiency with standard office applications and digital tools.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with an empathetic approach to sensitive issues.
- Exceptional attention to detail and accuracy in documentation and records.
- Strong organizational and time-management skills to handle multiple cases.
- Ability to work independently in a fully remote environment.
- Healthcare reimbursement certification is a plus.
Responsibilities
- Respond to customer inquiries regarding reimbursement policies, claim status, and procedures via phone and email.
- Guide customers through the reimbursement and claims process with clear and accurate information.
- Assist customers in completing and submitting claims, ensuring documentation accuracy.
- Verify insurance benefits in alignment with regulatory and policy requirements.
- Initiate and manage prior authorization requests with insurance payers.
- Support appeals for denied claims and explain next steps to stakeholders.
- Maintain organized, compliant records of customer interactions and reimbursement activity.
- Collaborate with internal departments to resolve complex reimbursement issues and improve processes.
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