Customer Support Representative - Resware
Q
QualiaReal Estate Technology
While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1 to 2 years of industry experience
- Required Skills
- Communication SkillsTroubleshootingCustomer support
Requirements
- 1 to 2 years of industry experience
- Direct work experience in the real estate, title, and escrow business
- Customer service or support experience via phone and email
- Strong software skills
- Excellent organization and interpersonal skills
- Excellent verbal and written communication skills
- Ability to work with all levels of customers, including end-users, management, and executives
Responsibilities
- Provide timely and highly satisfactory customer service including identifying issues, recommending solutions, and offering workarounds, upgrades, or patch releases for problems that impact customer operations
- Assist with testing and troubleshooting issues and translate between customers and our technical support and engineering teams
- Offer focused training on proper/recommended use of the software as necessary to address customer inquiries and issues
- Contribute to a work environment that fosters pride in being a part of a winning team and promotes personal growth
- Maintain productivity and quality standards
- Be responsible for the stewardship of sensitive customer information
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