Account Support Specialist
New
E
EverCommerceHealth SaaS
Remote within the USFull-TimeMiddle
Salary18 - 20 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceJiraSaaSZendeskAccount ManagementCRMCustomer support
Requirements
- 2+ years of experience in Customer Support, Customer Operations, Account Services, or Billing Operations.
- Experience managing customer inquiries or cases in a high-volume environment.
- Strong written and verbal communication skills.
- Demonstrated ability to manage multiple priorities with attention to detail.
- Strong problem-solving skills and the ability to independently research customer questions.
- Experience collaborating with internal cross-functional teams.
- Proficiency working within CRM, ticketing, or customer support platforms.
- Comfortable working with performance metrics, SLAs, and quality standards.
- Adaptable and willing to learn new tools, systems, and processes.
- Preferred: Experience in healthcare technology or SaaS environments.
- Preferred: Familiarity with Salesforce, Zendesk, Intercom, or Jira.
- Preferred: Experience with AI-enabled support workflows.
Responsibilities
- Serve as a primary point of contact for non-technical customer inquiries across email, phone, chat, and ticketing systems.
- Assist customers with billing, account updates, contract inquiries, training coordination, and administrative requests.
- Own assigned customer cases from intake to resolution, ensuring clear communication and timely follow-up.
- Document customer interactions and resolutions accurately within CRM and support systems.
- Collaborate with internal teams such as Finance, Sales, and Technical Support to resolve cross-functional customer needs.
- Identify recurring issues and process gaps to contribute to documentation and workflow improvements.
- Utilize AI-assisted support tools and automation to improve support speed and quality.
View Full Description & ApplyYou'll be redirected to the employer's site
