Virtual Executive Assistant — Patient Success Operations
New
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Legion HealthMental Health
Fully Remote, 1:00 PM to 9:30 PM Central TimeContractMiddle
Salary5 - 15 USD per hour
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- DocumentationSlack
Requirements
- 2+ years in a patient-facing support role (e.g., behavioral health, digital health, telehealth, pharmacy, or insurance).
- Proficient in spoken and written English.
- Experience in a telehealth or call center environment.
- Familiarity with healthcare workflows including scheduling, insurance, and documentation.
- Ability to work 1:00 PM to 9:30 PM Central Time.
- Strong organizational skills and ability to manage multiple conversations simultaneously.
- High level of empathy and ability to remain calm under pressure.
- Familiarity with communication and collaboration tools such as Dialpad, Slack, or Healthie.
- Maintain a reliable, high-speed internet connection.
Responsibilities
- Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication.
- Provide compassionate, top-notch support with a strong focus on patient satisfaction.
- Assist with scheduling appointments, rescheduling, and helping patients onboard.
- Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins.
- Coordinate and track clinical workflows including prior authorizations, prescription/refill requests, and FMLA/paperwork documentation.
- Accurately document patient interactions to ensure proper follow-up and case tracking.
- Identify recurring patient issues and share feedback to improve workflows.
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