IT Support Engineer L2

New

Fundraise UpNonprofit Fundraising Platform

Cyprus - Remote, 14:00 - 23:00 CETFull-TimeMiddle

SalaryMaximum Budgeted OTE: $72,000

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Job Details

Languages: Fluent in Russian and English
Experience: 5 years in IT support, with at least 3–5 years at L2 / Sysadmin level.
Required Skills: ScriptingGoogle Workspace

5 years of experience in IT support, including 3-5 years at an L2 or Sysadmin level.
Proficiency in macOS administration and end-user technical troubleshooting.
Advanced Google Workspace administration skills, including role management and security settings.
Understanding of security incident handling processes for phishing and account compromise.
Experience with identity and access management concepts including RBAC, access audits, SSO, SAML, and SCIM.
Ability to write and maintain clear documentation, runbooks, and incident playbooks.
Fluent in both Russian and English.
Strong technical troubleshooting and end-to-end ticket ownership skills.
Self-driven mindset with interest in automating processes and workflows.
Experience with corporate SaaS tools, MDM endpoint tooling, and Jira Service Management is highly valued.

Intake, triage, and resolve technical escalations not closed at L1.
Manage onboarding and offboarding, including account creation, deprovisioning, MDM enrollment, and hardware setup.
Perform incident response for security threats such as phishing, malware, and account compromises.
Improve operational efficiency by automating workflows using scripts, APIs, Zapier, or n8n.
Provide mentorship and coaching to L1 team members while maintaining support documentation and runbooks.
Administer corporate SaaS tools like Slack, Notion, and 1Password, including configuration, security audits, and license management.
Oversee SaaS lifecycle, including vendor management, renewals, and software evaluation.

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