Deployment Manager & Customer Support Specialist
New
J
JobgetherHospitality Technology
Based remotely in CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in both English and French, spoken and written, is required.
- Experience
- 3–5 years of professional experience in IT, information systems, technology, or a related field; approximately 3 years in account management, relationship management, or customer success.
- Required Skills
- Project ManagementCustomer SuccessAccount ManagementTechnical support
Requirements
- 3–5 years of professional experience in IT, information systems, technology, or a related field.
- Approximately 3 years of experience in account management, relationship management, or customer success.
- College diploma in Computer Science, Information Technology, or related discipline preferred; high school diploma required.
- Intermediate knowledge of Windows environments, PC hardware, and computer networking.
- Strong analytical and problem-solving skills for technical and customer-facing issues.
- Proven ability to work independently and manage multiple projects simultaneously.
- Excellent written and verbal communication skills.
- Ability to collaborate effectively with cross-functional teams.
- Fluency in both English and French, spoken and written, is required.
- Knowledge of Oracle Opera PMS or other property management systems is an asset.
- Familiarity with access control systems like Dormakaba or Assa Abloy is an asset.
Responsibilities
- Develop and manage deployment plans, milestones, timelines, configurations, and deliverables.
- Coordinate pre-implementation analysis and solution configuration with clients and internal stakeholders.
- Lead deployment activities, including solution validation, client training, testing, and soft-launch support.
- Maintain comprehensive project documentation and records.
- Build and maintain long-term relationships with customer stakeholders.
- Respond to customer support requests and coordinate technical issue resolution.
- Partner with customers to drive solution adoption and optimization.
- Collect and translate customer feedback into actionable product improvements.
- Collaborate with Support, Engineering, and Sales teams.
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