Manager, Engineering Support
New
B
BestowLife Insurance Technology
Remote, USFull-TimeManager
Salary$137K - $172K; $137K – $172K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 5+ years in the software industry with at least 3 years managing engineers
- Required Skills
- PostgreSQLPythonSQLGCPKubernetesTypeScriptGogRPC
Requirements
- 5+ years of experience in the software industry.
- 3+ years of experience managing engineers.
- Professional experience with Go, Python, or TypeScript.
- Experience with modern scalable architectures and relational databases (e.g., PostgreSQL).
- Familiarity with investigative SQL and API tooling (Protocol Buffers, gRPC, OpenAPI).
- Strong understanding of APM, structured logging, and session replay.
- Experience with formal incident management tools like incident.io or PagerDuty.
- Working knowledge of GenAI developer tools.
- Experience supporting enterprise or B2B2C customers under contractual SLAs.
- Bachelor's degree or equivalent experience.
- Ability to communicate complex defects to both technical and executive audiences.
Responsibilities
- Lead and mentor a team of Technical Solutions Engineers.
- Triage, diagnose, and resolve production issues across the platform.
- Act as incident commander or senior responder for production incidents.
- Define and instrument metrics like SLA attainment, resolution rates, and time-to-triage.
- Replace tribal knowledge with documentation, runbooks, and automated workflows.
- Translate ticket data into prioritized product-gap backlogs for engineering teams.
- Manage escalations and represent technical plans to partner carriers.
- Sign off on go-to-market readiness for product and carrier launches.
- Spend approximately 20% of time contributing production-level code.
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