Account Operations Manager (West Region)
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Adaptive BiotechnologiesBiotech Diagnostics
Remote (WFH); West Region, PSTFull-TimeManager
Salary$111,800 - $167,600
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Job Details
- Experience
- Bachelors + 7 years or Masters + 5 years of related experience
- Required Skills
- HIPAAAccount Management
Requirements
- Bachelor's degree with 7+ years or Master's degree with 5+ years of experience in healthcare operations, customer service, account management, or diagnostics/biotech.
- Strong customer and patient focus with demonstrated understanding of HIPAA requirements.
- Familiarity with EMR/EHR systems, LIS platforms, and healthcare infrastructure.
- Experience navigating complex workflows and supporting academic, community, and integrated delivery network healthcare organizations.
- Effective communication skills for engagement with internal partners and external customers.
- Proven ability to work in a team environment and influence outcomes in a matrixed organization.
- Strong attention to detail and data entry skills.
- Ability to autonomously manage multiple tasks in a dynamic setting.
- Operational execution and customer-centric problem solving skills.
- 2–4 years of experience in a customer-facing commercial role for a regulated healthcare product (preferred).
Responsibilities
- Manage institution-specific onboarding requirements and develop customized workflows.
- Lead virtual or in-person trainings for key ordering personnel and support go-live readiness.
- Apply working knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines to support implementation.
- Collaborate with sales, field medical, reimbursement, and digital health teams to execute account strategies.
- Support EMR integration efforts and help customers leverage embedded decision support tools.
- Build and maintain strategic relationships while monitoring account performance metrics.
- Provide training and guidance to new team members.
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